** This position is open to Enloe employees who currently work in the Case Management department. **
The Case Management Assistant functions as a member of the case management team assigned to coordinate the care and services for assigned patients for an episode of illness or treatment in collaboration with the patient, family, physician, patient care team, and payors. The Case Management Assistant utilizes communication, organizational, and problem solving skills to implement the plans and interventions defined by the Case Manager, RN and Case Manager, Social Worker. The Case Management Assistant promotes and evaluates the effective utilization of resources using current knowledge, awareness of community services, and assuming a pivotal role with the patient care team to achieve optimal clinical and resource outcomes. The CMA will maintain the UR and department phone line. The CMA will process UR information for the CM team and enter data into the current computer system.
EDUCATION / TRAINING / EXPERIENCE:
Two years experience in an acute care hospital, skilled nursing facility, or a medical setting
Two years computer experience, including word processing, spreadsheets, and databases
Associate Degree or BS/BA in a human service field
Previous experience as a Unit Secretary, CNA, or Medical Assistant
Previous experience in a case or utilization management setting
Previous experience in medical back office, including insurance and billing
LICENSES / CERTIFICATIONS:
35 WPM Typing Certification (current certificate within three years required)
SKILLS / KNOWLEDGE / ABILITIES:
Working knowledge of medical terminology. Proficient in the use of Microsoft Word, Excel, and Internet access and use. Skilled in the collection and analysis of data, and assessment of data integrity. Ability to learn state and federal funding sources and local community services requirements. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Demonstrates evidence of strong skills in confidentiality, integrity, creativity, and initiative. Demonstrates ability to interact with a wide variety of individuals, and handle confidential/sensitive situations and information with tact and sensitivity. Must be able to maintain strict confidentiality at all times. Must be self-motivated, flexible, detail oriented, and work quickly and accurately in a fast paced environment.