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Department: St. Francis Medical Group - Patient Financial Services
Schedule: Full-Time
Shift: Days: Monday - Friday
Hours: 8:00am - 5:00pm
Job Grade: 9
Job Details:
  • Job Summary: 

    Serve as a liaison between the patient/guarantor and St. Francis Hospital to answer questions, provide information, and resolve customer issues (i.e., patient charges, balance inquiries, payment arrangements, and financial assistance).

    Job Duties & Responsibilities:

    • Respond to patient inquiries, answer questions, and address problems with a continuous focus on providing excellent customer service.
    • Address patient inquires quickly, and resolve the reason for the contact with accurate and timely information.
    • Maintain a professional and courteous disposition at all times during customer contact.
    • Analyze the information being presented by the customer or patient, ask questions, and facilitate a solution or response that is appropriate.
    • Persuade patients/customers to meet obligations to the hospital.
    • Accurately document patient/customer conversation to include agreements and information received on each account.
    • Other duties as assigned or required.

    Qualification Requirements

    Minimum Education:

    High School Diploma or completion of GED.  Associates Degree is preferred.

    Minimum Work Experience:

    Two (2) years of customer service experience, answering inquiries and providing resolutions.

    License(s) / Certification(s):

    •  None.

    Knowledge, Skill, and Abilities:

    • Knowledge of Healthcare specific software platforms/applications.
    • Proficiency using basic office equipment (scanner, copier, fax machine, etc.)
    • Proficiency using basic PC applications (i.e., Microsoft Word).
    • Follow-up skills and the ability to maintain accurate information.
    • Inter-personal skills and the ability to interact effectively with varying personality types.
    • Problem resolution skills and the ability analyze available information for a relevant solution.
    • Organizational skills, and the ability to shifts in priority.
    • Excellent customer service skills and the profound ability to be customer centric.
    • Ability to accurately type and enter data into one or more databases.


    Disclaimer:  The information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned.







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