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Health Navigator
Department: ACO/Clinical Integration
Schedule: Full-Time
Shift: Day
Job Details:

Monday - Friday, day shift, 80 hours per two-week pay period,  Will support the Davenport Northwest Clinic location.

Position Title: Health Navigator
Department: Clinical Integration

Purpose: Health navigators have a medical background and provide clerical support to the clinic by conducting outreach to patients who need care services (care repair) by using care guidelines and standing order sets to schedule recommended services for disease management patients.  The health navigator performs pre-visit medical record review (care prepare) for the planned visit to ensure the patients record is up-to-date, results are summarized, and recommended services noted for discussion by the patient and provider during the visit.  The health navigator works collaboratively with the care team to provide patient-centered care, and improve patient outcomes.

Report To: Executive Director, Clinical Integration/ACO

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others.  There is no formal responsibility for directing others.

Materials Responsibility: Limited:  Work requires limited responsibility for material resources.  Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets.  The employee has a limited amount of control over these resources.  The cost of errors is also limited in terms of damage, waste or financial loss.  Problems associated with material resources are not complex.  The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.

Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Local Governments.


Education: High school plus additional course work up to 1 year

Field Of Study: Medical Assistant, Chiropractic Technology or Nursing Assistant

Special Training: Word processing (minimum of 60 wpm), strong computer skills and medical terminology

Training Preferred: Certified Medical Assistant

Licensure/Registration: Certified Nursing Assistant or Medical Assistant or Chiropractic Tech; Driver's License

Experience: More than 1 year experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Physical Demands: Low Intensity: Work requires a light or low amount of physical exertion. The job requirements for manual dexterity or physical manipulation are limited.  The need for physical stamina and endurance is of minimal or low significance.  The degree of physical strain produced on the job is somewhat taxing, but does not usually produce fatigue and require periods of rest.  Freedom of movement exists, and the job does not confine the employee to a prescribed body posture.  Body movement usually involves sitting and intermittent walking.  The position exceeds these low intensity demands rarely, 10% of the time or less.

Working Conditions: There is limited exposure to adverse environmental conditions.  Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk.  No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day.

Possible Exposure to Blood Borne Pathogens: None


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1227 E. Rusholme Street Davenport, IA 52803 563-421-1000