Office Receptionist

Moline Family Practice/Internal Medicine

GHG-Moline FP IM-Valley View



Monday - Friday, day shift hours, 80 hours per two-week pay period.

Position Title: Office Receptionist
Department: Genesis Health Group

Purpose: To provide care and contribute to the welfare of patients and families through support of the standards and philosophies of Genesis.   Greets, instructs, directs, and schedules patients and visitors.  Manages the telephone, maintains office records and serves as a liaison between patient and medical support staff.  Performs billing and accounting functions.

Report To: Supervisor, Clinic

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others.  There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources.  Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor.  The variety and volume of resources is also very limited.  Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Patients, Families, and Significant Others, Third Party Payors/Insurance Companies, Vendors/Clients, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Auditors/Review Agencies.


Education: High school graduation or equivalent

Special Training: Basic Life Support; Medical Office Procedures

Training Preferred: Effective communication skills, medical terminology

Experience: Less than 1 year experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Physical Demands: Moderate Intensity: Work requires moderate physical exertion.  Forces exerted are equivalent to lifting between 10 and 25 pounds.  Job requirements for manual dexterity or physical manipulation are also moderate.  The need for physical stamina and endurance is of some significance. The degree of physical strain produced on the job is moderately taxing, and is fatiguing.  Work could involve a considerable amount of walking, standing, a confining or tiring work position, or constant periods of sitting in one position where freedom does not exist to walk about.  The position exceeds these moderate intensity demands occasionally, 10-35% of the time.

Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions.  There are some health and safety risks. Position may require safety equipment and precautions.  The amount of time the employee may experience these moderate conditions is limited to 35% or less of their work day.

Possible Exposure to Blood Borne Pathogens: Yes