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|Department:||SBS - Patient Access|
Monday-Friday, 10am-6:30pm, full-time position will work 40 hours per week.
Purpose: Responsible for coordinating all patient pre-registration activities including phone access patients/family, processing complete, accurate patient registration in an efficient and courteous manner, obtaining patient demographics and insurance information, contacting precertification agencies in a multi-facility admission, and will be the initial point of contact for patients scheduled to be coming into Genesis Health System. Will be responsible for collecting all necessary documentation and co-payments and deposits as well as interfacing with the patients and their families to discuss payment options prior to hospitalization. Will also assist in the verification of insurance and reviewing payment alternative and making referrals to the Insurance Verification team as needed. Will ensure all activities achieve high patient satisfaction levels and support successful billing activities, while supporting the standards and philosophies of Genesis Health System. Additional responsibilities will be assisting with accepting payments, registration duties, and other duties as assigned.
Report To: Supervisor, Insurance Verification and Pre-Registration
Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, Governing Boards, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Local Governments, News Media, Attorneys.
Education: High school graduation or equivalent
Special Training: Patient registration and/or pre-registration or accounts receivable and insurance verification experience
Training Preferred: Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills
Experience: No experience required.
Interpersonal Skills: Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.
Physical Demands: Low Intensity: Work requires a light or low amount of physical exertion. The job requirements for manual dexterity or physical manipulation are limited. The need for physical stamina and endurance is of minimal or low significance. The degree of physical strain produced on the job is somewhat taxing, but does not usually produce fatigue and require periods of rest. Freedom of movement exists, and the job does not confine the employee to a prescribed body posture. Body movement usually involves sitting and intermittent walking. The position exceeds these low intensity demands rarely, 10% of the time or less.
Working Conditions: There are little or no adverse environmental conditions to consider.
Possible Exposure to Blood Borne Pathogens: Yes