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Category: Information Systems
Facility: Holzer Medical Center
Department: Information Systems
Schedule: Full Time
Shift: Varied Shifts
Hours: 40
Job Details: Associate degree in Computer Science; Bachelor's preferred
Excellent verbal and written skills.
Experience with computer application support
Experience with desktop operating systems
Service Desk certification preferred
The Service Desk Specialist's role is to ensure proper computer operation so that end users can accomplish tasks supportive of the mission of Holzer Health System.  This includes receiving, prioritizing, documenting, and actively resolving end user help requests.  Problem solution may involve the use of diagnostic and help request tracking tools.  The Service Desk Specialist is responsible for proactively monitoring systems in order to respond to issues before they become critical.  He or she works with Purchasing and the Computer Service Technicians to maintain an up-to-date inventory of all Information Technology (IT) equipment.  The Service Desk specialist is responsible for providing solo off-hours support through the Service Desk On-Call process.



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