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|Compliance and Service Coordinator|
|Department:||Quality & Compliance|
|Schedule:||Full Time 40 hrs/week|
Hospice of the Valley is a national leader in hospice care and has been serving the
Manages regulatory, compliance and customer service activities and supports
special projects in the Quality and Compliance department.
§ Manages compliance activities including maintenance of records and follow-up on regulatory issues.
§ Maintains current knowledge of hospice and related healthcare Medicare and state rules and regulations.
§ Assists with resolution of customer service complaints.
§ Assists with development of and organization of processes and procedures.
§ Reviews records for adherence to quality initiatives.
§ Maintains professional knowledge and enhances professional skills.
§ Adheres to high standards of personal and professional conduct.
§ Bachelor’s degree in business or health related field.
§ Minimum two years customer service experience
§ Minimum two years project management experience in healthcare field.
§ Skilled in detailed organization, prioritizing work and managing multiple tasks.
§ Excellent communication and customer service skills with ability to interact in a diplomatic and effective manner.
§ Ability to deal with confidential information in a professional manner.
§ Ability to gather and interpret data from multiple sources, to anticipate and problem solve concerns and follow through with minimal direction.
§ Proficient in MS Office software including, Word, Access, Power Point and Excel.
§ Prior hospice experience a plus
§ Familiarity with basic medical terminology preferred.
Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and development opportunities.
Hospice of the Valley is an equal employment opportunity employer.