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Category: Administrative
Facility: Admin. Office
Department: Quality & Compliance
Schedule: Full Time 40 hrs/week
Shift: Day Shift
Hours: 8am- 5pm
Job Details:

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977.  A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work. 


Position Profile

Manages regulatory, compliance and customer service activities and supports

special projects in the Quality and Compliance department.



§          Manages compliance activities including maintenance of records and follow-up on regulatory issues.   

§          Maintains current knowledge of hospice and related healthcare Medicare and state rules and regulations.  

§          Assists with resolution of customer service complaints.

§          Assists with development of and organization of processes and procedures.

§          Reviews records for adherence to quality initiatives.

§          Maintains professional knowledge and enhances professional skills.

§          Adheres to high standards of personal and professional conduct.


Minimum Qualifications

§          Bachelor’s degree in business or health related field.

§          Minimum two years customer service experience

§          Minimum two years project management experience in healthcare field.

§          Skilled in detailed organization, prioritizing work and managing multiple tasks.

§          Excellent communication and customer service skills with ability to interact in a diplomatic and effective manner.

§          Ability to deal with confidential information in a professional manner.  

§          Ability to gather and interpret data from multiple sources, to anticipate and problem solve concerns and follow through with minimal direction.

§          Proficient in MS Office software including, Word, Access, Power Point and Excel.


Preferred Qualifications

§          Prior hospice experience a plus

§          Familiarity with basic medical terminology preferred.



Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and development opportunities.


Hospice of the Valley is an equal employment opportunity employer.

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