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Category: Medical Office Staff
Facility: IHA Breastfeeding Medicine Specialists
Department: Clinical
Schedule: Contingent
Hours: Contingent
Job Details: Bachelor's Degree
Registered Nurse (RN)
1 - 3 years of experience required



Primary responsibilities of this position include: working under physician supervision to provide quality, evidence-based breastfeeding medicine clinical care, education and support to breastfeeding mothers and babies in clinic and via the phone, support groups and educational classes.  Focus is on assisting mothers and babies to breastfeed successfully in the early post-partum period. Provides appropriate documentation of clinical care delivered and detailed treatment plan in the electronic medical record.  Assists with necessary office duties required to facilitate efficient and effective clinic flow in the breastfeeding clinic such as obtaining insurance referrals and scheduling patients.



1.      Views patients holistically; considers physical, psychological, emotional, age-specific, cultural and spiritual factors and demonstrates appropriate assessment skills (interview, inspection, implementation of breastfeeding plan, latch score) for the breastfeeding mother and her baby.

2.      Recognizes, synthesizes, and responds to a patient situation.  Under physician supervision, develops, implements, evaluates, and revises an individualized plan of care for the breastfeeding family, while actively involving them in the plan of care.

3.      Responds to and documents outside calls requesting breastfeeding information and support. Refers questions outside of  scope of practice of an IBCLC to physician or nurse

4.      Oversees the ordering and stocking of supplies for the breastfeeding clinic.

5.      Actively supports the front office functions by performing all duties of a Medical Receptionist duties related to the breastfeeding medicine clinic on a regular basis. Answers telephone, takes and relays accurate messages, schedules and confirms appointments, obtains insurance referrals.

6.      Greets all individuals arriving at the office courteously, and assists with ensuring that their needs are met. Obtains necessary patient registration information, verifies patient insurance eligibility prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient. Completes patient encounter forms and collects payments and may posts charges to billing system. Retrieves and files EMR/paper charts and miscellaneous reports.

7.      Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.

8.      Attends conferences to maintain lactation consultant certification and meet learning needs.  Shares information with colleagues and helps to update educational materials for patients and staff based on current research.  Regularly leads or participates in formal/informal in-services or breastfeeding education for staff.

9.      Supports the education and growth of learners visiting the clinic such as students, residents, and visiting staff.

10.   Supports other offices, attends required meetings and training, and participates in committees as requested.

11.   Performs other duties as assigned and works within scope of RN licensure.



1.      Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement

2.      Must be able to work effectively as a member of the clinical care team.

3.      Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

4.      Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

5.      Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems

6.      Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

7.      Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.  Embraces new ideas and respects cultural differences.

8.      Uses resources efficiently.

9.      Responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.




Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.




EDUCATION:  Bachelor's degree/graduate of an accredited Registered Nursing Program

CREDENTIALS/LICENSURE:  Valid, unrestricted RN license in the State of Michigan. Certification: International Board Certified Lactation Consultant (IBCLC). Valid CPR certification.

MINIMUM EXPERIENCE:  1-2 years of clinical experience in a medical or physician office





1.      Knowledge of breastfeeding medicine standards of care.

2.      Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

3.      Proficient/knowledgeable in medical terminology.

4.      Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, NextGen, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

5.      Excellent communication skills in both written and verbal forms, including proper phone etiquette.

6.      Ability to work collaboratively in a team-oriented environment and under the direct supervision of a physician; courteous and friendly demeanor.

7.      Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.

8.      Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

9.      Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.

10.   Ability to exercise sound judgment and problem-solving skills. Identifies problems, offers solutions and participates in their resolution.

11.   Ability to perform mathematical calculations needed during the course of performing basic job duties.

12.   Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

13.   Ability to handle patient and organizational information in a confidential manner.

14.   Ability to travel to other office/practice sites and meeting and training locations.

15.   Successful completion of IHA competency-based program within introductory and training period. 





1.      Physical activity that often requires keyboarding, phone work and charting.

2.      Physical activity that often requires time working on a computer.

3.      Physical activity that often requires lifting over 50 lbs.

4.      Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.       

5.      Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.

6.      Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus. 

7.      Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

8.      Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.




This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible.  This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

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