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Category: Management/Professional
Facility: IHA Administration
Department: Administration
Schedule: Full Time
Hours: 40 Hours
Job Details: Bachelor's Degree
5-7 years of experience required


The Director of Business Intelligence will lead data warehousing, information delivery and analytic functions for the organization.   This position will build and operate data, reporting and analytic infrastructure that enables the organization to achieve its goals by facilitating the flow of timely, high quality information.




1.      Primary responsibility for data, reporting and analytical capabilities for organization.

2.      Conducts detailed assessment of organization's data, reporting and analytic needs.

3.      Develops multi-year data, reporting and analytics strategy and roadmap and gains approval from executive leadership.

4.      Builds out, organizes and appropriately staffs the business intelligence team to meet the needs of the organization.

5.      Leads design and development of data warehouse.

6.      Oversees development of cascading scorecards, dashboards and other performance reporting tools. 

7.      Serves as an expert consultant to senior leaders and operational leaders in the development and implementation of analytic methods, performance metrics and reports needed to achieve organizational goals.

8.      Partners with VP, IT to select and implement reporting and analytic tools.




1.      Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.

2.      Must be able to work effectively as a member of the Planning & Development team.

3.      Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

4.      Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

5.      Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

6.      Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

7.      Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.  Embraces new ideas and respect cultural differences.

8.      Uses resources efficiently.

9.      If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.




Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.




EDUCATION:  Bachelor's degree required.  Master's degree in system science, business administration, statistics, economics, computer science, healthcare administration, public health, health policy and management or other quantitative field preferred.


MINIMUM EXPERIENCE:   Minimum seven (7) years in the health care industry, preferably in data management or health economics.  Minimum five (5) years as a manager of data management and analytical staff.




1.      Strong technical knowledge of BI and reporting concepts, such as data warehouses, data modeling, ETL, SQL and reporting tools.  SSRS knowledge preferred but not required.

2.      Statistics foundation with working knowledge of control charts, statistical significance and study design.

3.      Excellent project management, communication and analytical skills.

4.      Customer-focus mindset that emphasizes role as supporting patient care.

5.      Ability to foster teamwork and build a strong culture of collaboration.

6.      Ability to work effectively and develop good working relationships with various levels of organizational members and diverse populations including IHA staff, management, providers, provider and executive leadership, patients and family members, insurance carriers, vendors, SJMHS and Trinity Health.

7.      Ability to handle patient and organizational information in a confidential manner.




1.      Physical activity that often requires keyboarding, filing and phone work.

2.      Physical activity that often requires extensive time working on a computer.

3.      Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.       

4.      Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.

5.      Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus. 

6.      Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

7.      Requires the ability to drive to other office sites.

8.      Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.




This job operates in a typical office environment which involves frequent interruptions and significate interaction with people which can be stressful at times.

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