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Category: IHA Call Center
Facility: IHA Administration
Department: Call Center
Schedule: Full Time
Shift: Days
Job Details:

    Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. 
   Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.  
   Manages patient referrals and or prior authorizations, by receiving requests from internal and external customers and ensures that all requests are processed correctly and in a timely manner.  
   Provides a high level of customer service to all internal and external customers.


1.    High School diploma or equivalent.

2.    Up to 3 years previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other relevant Medical Business environment.

3.    Must have working knowledge of general medical terminology, billing, insurance, referrals and authorizations; must be able to apply knowledge to effectively resolve issues.

4.    Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed.

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