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Customer Service Representative I
Department: Patient Accounting
Schedule: FT
Shift: Day
Hours: 40 per week
Contact Information: Contact: Lauren Smith
Tel:   580-379-5881
Fax:   580-379-5886
Email:   laurensmith@jcmh.com
Address:   1200 East Pecan  Altus,  OK  73521
Job Details: Summary: Under the direction of the Customer Service Supervisor and the Director of Revenue Cycle, the Customer Service Representative I is responsible for a variety of billing functions to minimize accounts receivable and enhance collection performance.  Job duties include, but are not limited to, assisting customers in person or by telephone to resolve issues and questions associated with their account balances; accepting, keying, and balancing daily receipts; and working with external resources to resolve payment and collection issues.  Preferred Skills and/or Experience: Ability to organize work, direct and set priorities, and effectively accomplish required duties with minimal or no supervision.  High school diploma or equivalent required.  Advanced degree or active pursuit of advanced degree preferred.  One year previous acceptable experience in a Patient Financial Services, Patient Accounting , Accounts Receivable, or Business Office setting preferred.  Must pass the Clerical Ability Test with 80% or greater as given by the Human Resources department and be able to type 40 wpm.  Intermediate to advanced level knowledge of Microsoft Excel, Microsoft Work and /or Microsoft Outlook preferred.  Must be able to meet the public in a direct and professional manner.  Previous work history that demonstrates steady attendance and punctuality is required.

   
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