The Customer Support Specialist reports to the department leadership and is responsible for providing exceptional first line customer support on information systems throughout the health system. Responsibilities include but are not limited to responding to calls and inquiries received into the information services help desk, timely processing of security requests, accurately assisting in data audits as well as providing assistance with application support functions. The Customer Support Specialist will thoroughly document information systems issues and escalate issues as needed. Work includes ongoing monitoring of information systems functions. Performs other duties as assigned.
Experience, Education and Training Minimum: Bachelor's degree in computer science, MIS or related discipline or equivalent education and work experience, required. Demonstrated excellent typing skills required. Must demonstrate basic understanding of PC hardware / software and printing functions. General knowledge of broadband and network connectivity and electronic health records a plus. Demonstrated exceptional interpersonal, communication, team work and organizational skills necessary.
- Multi-tasking skills and attention to detail necessary.
- Flexibility and a desire to assist the organization a must.