The Communications Specialist reports to the department leadership and is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Provides emergency communications and medical dispatch in accordance with all require protocols. Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction. Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance. Performs inbound and outbound customer service communication utilizing complex telecommunication equipment. Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment. Performs other duties as assigned.
Experience, Education and Training Minimum: EMT-I or NREMT-P (Nationally Registered Emergency Technician - Paramedic) with 2 years clinical/EMS experience required. Previous dispatching experience preferred. Must have current certification / licensure upon hire and must maintain certification throughout employment in job role. ACLS & PALS or PEPP certification required. Demonstrated proficiency and comprehension of medical terminology. Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary. Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records. Knowledge of emergency telecommunications a plus. Demonstrated ability to establish and maintain effective working relationships. Certification in trauma preferred. Possess current CPR certification.