Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Renders exceptional customer service to parents, patients, visitors and co-workers. Serves as a patient liaison for healthcare services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable. Provides clerical and secretarial support. Interfaces with multiple departments. May perform charge entry and charge batching processes as necessary. Performs other duties as assigned. Reports to Manager/Supervisor.
Experience, Education and Training Minimum: High school diploma or equivalent with 2-3 years related work experience preferred. Ability to relate well with the public. Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Ability to sort and file materials correctly by alphabetical or numeric systems. Knowledge of computer data entry processes required. General Knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.