The Telecommunication/Collaboration Manager reports to the department leadership and is responsible for supervision of the Telecommunications/Collaboration team, which handles the troubleshooting, configuration, implementation and testing of telephony and data (cabling) solutions. This individual provides leadership and oversight to the voice and video infrastructure and unified messaging and communication applications for the health system. Delegates tasks, determines staffing coverage, solves problems, makes decisions and develops systems and processes for successful integration and implementation. Seeks guidance from the Director and/or upper management for unusual or unanticipated circumstances that require deviation from financial/operational policies and standards of practice. The Telecommunication/Collaboration Manager serves as the technical expert on existing telecommunication hardware and software. This person provides guidance and oversight to the strategic and technical design, installation, configuration, maintenance and support of all IP based voice/video systems and services. The Telecommunication/Collaboration Manager works collaboratively with department management or representatives and vendors to ensure utilization of the system meets business needs and is aligned with goals and objectives. This individual provides resolution to complex system and reporting needs of users. The Telecommunication/Collaboration Manager ensures the effective and accurate documentation of the analysis, design, coding, testing and conversion processes of voice/video systems. This person effectively and timely communicates system updates and modifications to pertinent staff across the organization. Coordinates and oversees orientation of new staff members. Assists with coverage of assignments as needed. Performs other duties as assigned.
Experience, Education and Training Minimum: A Bachelor's degree in Computer Science, IP Telecommunication Technology or related field or an equivalent combination of education and experience required. Cisco IPT / VoIP certification preferred. Five to seven years of experience with Cisco VoIP technology required with three years of experience in a leadership role preferred. Technical knowledge of IP/SIP based communication, protocols and standards necessary. Experience with design, deployment and troubleshooting of VoIP network in a large enterprise environment preferred. Previous healthcare information systems project / implementation experience preferred. Strong analytical, problem solving, interpersonal and presentation skills required. Excellent organizational, written and verbal skills necessary. Must be highly self motivated and flexible while able to accept direction with the completion of tasks. Ability to plan and manage multiple tasks as well as the ability to meet deadlines required. Possesses excellent leadership skills with the ability to establish and maintain a professional work environment. Must possess a valid Virginia driver's license and be able to meet the insurance requirements of the hospital.