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|Department:||Ears, Nose & Throat (ENT)|
Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Renders exceptional customer service to parents, patients, visitors and co-workers. Serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, patient registration, check-in, co-payments and authorizations. Assists in maintaining medical records and filing systems. Provides clerical and secretarial support. Interfaces with multiple departments. Reports to Practice Manager/Supervisor.
Experience, Education and Training Minimum: High school graduate or GED. Ability to relate well with the public. Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Ability to sort and file materials correctly by alphabetical or numeric systems. Knowledge of computer data entry skills required. General Knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.
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