Provide customer care that exceeds expectations to KME patients and customers. Promotion of retail sales through merchandising, new product mix, and personal selling techniques.
1. Minimum of 1 year retail sales experience.
2.Ability to work with retail products, equipment and monitoring documentation required by third party payers for accurate reimbursement.
3.Computer skills to include Microsoft Word, Excel, and Outlook email.
4.Organized, skilled at keeping detailed records, and cash reconciliation are required.
5.Professional communication skills, ability to adapt to changes in situation, frequent interruptions, different personalities, and modes of communication (e.g., in person, over the phone, in email or writing).
1.Help arrange retail showroom in a manner that promotes optimal sales. Products will be faced, stocked, and ready for public prior to open each day.
2.Help update retail merchandise displays at least once per quarter. Develop vendor relationships that are conducive to timely and accurate delivery of items on order.
3.Respiratory, durable medical and specialty medical equipment will be assembled; considering the patient/customers’ needs for instruction on proper use, care, and cleaning. Respect for the patient/customers’ time and learning abilities are required.
4.Will be required to answer phones, assist walk-in customers, service equipment, follow up on sales, and the marketing of durable and specialty medical equipment. Maintain current knowledge of the operation and therapeutic value of durable and specialty medical equipment.
5.Complete paperwork associated with third party reimbursement accurately and on time to avoid loss of revenue.
6.Basic bookkeeping, computer input, inventory, and reporting will be performed.
7.At the end of each day the retail environment will be cleaned and restocked in preparation for the next day.