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Department: Information Services
Schedule: Part-time- Temporary
Shift: Day Shift
Hours: 20
Hours Per Pay Period:
Job Details:

 

All students who apply for this internship must be EARN Indiana students.

 

From the Indiana INTERNnet site (http://indianaintern.net/), students should create a student profile. The new student registration screen is available here http://indianaintern.net/register. From the student’s profile, he or she will see the EARN Logo and the question “Find out if you qualify to be an EARN Indiana student.” The student will want to complete the entire profile and click this link. A pop up window will appear that asks the student to confirm that he or she will be a full-time student, to provide the last four digits of his or her social security number and birth date. This information will match with the EARN program and immediately generate a response to the student indicating whether he or she is eligible to participate.

 

 

POSITION SUMMARY

Serves as Advanced Intern Technician in Information Services: Operations

-Reviews requests for support from all departments within IU Health La Porte Hospital.

-Assists IU Health La Porte Hospital colleagues in providing service and support in person and remotely. 

-Investigates minor to high work orders for all levels of support issues.

-Learns account management for creation and removal of accounts, does not take part in active maintenance of accounts.

-Applies application and OS patches and updates as requested.

-Installs basic corporate approved and licensed hardware and software on desktop, laptop, and tablet computers.

-Completes the imaging process on any assigned workstation.

-Recover from customer location existing workstations no longer in use and process for disposal per currently established procedures.

Department Education / Quality Assurance

-Previously participated in education initiatives during Entry-Level Internship.

-Expected to participate in any active quality assurance and improvement effort.

-Is expected to document work completed within the Altiris Help Desk / Altiris Service Desk environment while participating in the internship experience.

 

Office Demeanor

-Participates in an office atmosphere of calmness, orderliness, and professionalism.

-Consistently works with full time colleagues to learn and show evolution and IT understanding through knowledge sharing.

-Assists with special projects as needed.

EDUCATION, TRAINING & EXPERIENCE

Education/Training:  High school diploma or equivalent education.  Working knowledge of mathematics, statistics, mini and personal computers.  Strong communications ability.  Currently enrolled in an CIT and/or CIS degree program with previous participation in the entry-level non-paid internship program.

   

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