BASIC FUNCTION: Under the direction of the Clinical Information Systems Support Manager/Director this role participates in testing of software design prior to presentation to users. Develops course content, training materials and instruction for end users to ensure effective orientation, education, and utilization of the software. Serves as liaison between the users and clinical/business application team. Post EHR implementation, the clinical Information Systems Specialists will provide primary customer support for the physician response team as well as provide support for specific areas of expertise.
MINIMUM QUALIFICATIONS: Bachelors Degree in Nursing or other related clinical field plus 2 years of clinical experience in healthcare environment; OR Associates Degree or certification in area of clinical practice such as Pharmacy Tech, LPN, Lab Tech, Radiological Tech, Surgical Tech, etc. plus 3 years of experience; OR 5 years of related experience with a combination of clinical and IT experience.
Demonstrated success in classroom instruction and presentations Experience developing and delivering software training or clinical training is preferred Proficient in Microsoft Office suite Demonstrated proficiency in utilizing electronic healthcare software in a medium to large organization required Excellent communication and organizational skills Must be willing to obtain certification in Health IT Workforce Training (HIT) program within 6 months of obtaining position Must be willing to obtain certification in EHR training specific to Lexington Medical Center
Duties and Responsibilities:
1. Participates in performance assessment and improvement initiatives of the informatics systems using best practices and in-depth knowledge of work processes, policies and procedures applicable to area of focus, identifying areas in need of improvement. 2. Participates in system design and workflow process flow through collaboration with end users and application teams.
a. Senior Information System Specialist will facilitate and drive workflow and optimization decisions. 3. Assists managers with modifying policies and procedures to correspond with changes in practice. 4. Participates in system testing and validation identifying problem areas and system or workflow process changes or modifications to meet the needs of the focus area. 5. Develops and maintains test scripts with technical team for utilization by advisory team.
a. Senior Information System Specialist will develop the training environment strategy. 6. Ability to translate complex cultural, operational, and technical terms into "common sense" concepts. 7. Communicates to multidisciplinary classes, responding in a creative and professional manner to ensure message delivery and respect client organizational culture and politics. 8. Develops curriculum and corresponding tools, resources, and training materials for end users to ensure effective orientation, education, and utilization of the software. 9. Conducts training for specific area and assist other principle trainers to include:
a. Classroom/CBT/At-the Elbow/ Train-the trainer. b. Scenario based c. Competency testing approach d. Modifying instruction style to meet the needs of adult learners. e. Senior Information System Specialist responsible for executive, physician and leadership presentations and training as well as end user training. 10. Develops and monitors training schedules and provides information to key personnel about deadlines and employee participation. 11. Provides feedback on student learning needs and progress and uses aggregate data to adjust program content, instruction style, or materials. 12. Completes tasks within timeline and ensures deliverables for area of responsibility, escalating issues to appropriate individuals in a timely manner. 13. Provides end user support; responds to software application problems; reviews issues logs to identify problem patterns and training needs. 14. Serves as project champion to promote the integration of technology into the clinical and business setting. 15. Escalates issues to appropriate support team 16. Post implementation serves as the primary response representative to physician/practitioner support issues. Support includes analyzing both hardware and software issues.
a. Senior Information System Specialist will design, facilitate, and direct the issue management process for physician/practitioner support. Conducting periodic proactive discussion on process and usability optimizations. 17. Continues to work closely with area of focus to identify on-going opportunities for improvement and enhance functionality. 18. Senior Information System Specialist utilizes technical expertise to strengthen the knowledge and skills of related team members.
19. Senior Information System Specialist may lead and direct the work of others.