Under the direction of the Supervisor of Customer Service, the Lead Customer Service Representative will be responsible for serving as Lead Resource for the Customer Service Team in resolving customer accounts. The Lead Customer Service Representative will be responsible for the preparation, processing and handling of complex balances that are deemed to be self pay and are unresolved by either insurance companies or Federal/State Agencies. Prefer Associate Degree in related healthcare or business field or equivalent. The Lead Customer Service Representative must have experience and background in healthcare collections to include litigation and insurance law. Strong organizational and professional diplomatic customer service skills are essential. A minimum of 2 years experience in healthcare financial services is essential. Skilled in healthcare insurance guidelines and appeals processes preferred. Knowledge and understanding of State and Federal Medicare/Medicaid and Federal insurance programs desired. Experience with coding, compliance and insurance contracting is a plus. Paralegal knowledge in collection law would be helpful.