- Initiate and/or respond to client calls regarding test results and information pertaining to the testing process (such as submission requirements) in a timely, informed and courteous manner. Provide instruction, information, and overall assistance to clients regarding laboratory and specimen data, problem resolution, company services, and testing policies and procedures in order to promote efficient service and client goodwill. Considerable tact and discretion is essential.
High School Graduate or equivalent. Two – Four year college degree preferred. Minimum of one year customer service or call center experience in medical environment preferred. Must have excellent communication skills, ability to pronounce medical terminology and aptitude to work with computers. Must be able to prioritize calls and have ability to arrange work according to client hours, requests and complexity of calls. Must provide a positive atmosphere and image by practicing customer service competencies. Confident, independent problem solving abilities and judgment required. A broad spectrum of knowledge is required, including knowledge of all resources available to resolve client inquiries. Utilizes interpersonal skills to coordinate duties and works well on team projects. Must be able to handle projects and assignments simultaneously. Self-starter and independent work ethic required.