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Department: MGMC Scheduling
Schedule: Per Diem
Shift: Day shift
Hours: varies;
Job Details:
  • Handles all inbound calls to schedule medical center outpatient services including but not limited to diagnostic and treatment services, clinic and/or practice services and other ancillary outpatient services, in a prompt and courteous manner, ensuring that the correct service is ordered and that services are scheduled in a timely and professional manner.   

    Qualifications/Competencies:

    • CPAT or CPC preferred
    • Associate’s degree preferred

    • 2 year or more of hospital/physician practice scheduling, patient access or revenue cycle experience preferred; previous scheduling experience strongly preferred.

    • Must have excellent and demonstrated interpersonal, communication and organizational skills.

    • Proficiency in a suite of Microsoft Office applications – specifically, WORD and EXCEL, required.

    • Must have advanced problem solving skills.

    • Excellent customer service skills, including telephone and negotiation skills, required.

    • Understanding of the registration/patient access process, scheduling, medical necessity/pre-authorization, billing and collection protocols strongly preferred.

    • Understanding of desired workflow and principles preferred.

    • Medical terminology – familiarity with ICD9/10, CPT4 and DRG codes -- preferred.

    • Familiarity with medical center and physician practice services and processes preferred.



    MaineGeneral EEO-M/F/Veteran/Disability


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