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Location: Mercy Medical Center
Department: Centralized Scheduling
Schedule: Full Time
Shift: Day/Evening
Hours: 11:00 am - 7:30 pm Mon-Fri
Requisition #: 5701
Job Details:
  • High School/GED
  • Full-time, benefits eligible.  11:00 am - 7:30 pm, Monday - Friday.

    This position supports Mercy's philosophy of patient centered care by initiating an accurate and complete registration and making required edits on these registrations. For patients with missing registration information, the registrars are responsible for initiating needed follow-up. Must understand insurance and their specific requirements as well as pre-authorization requirements per payor. Responsible for obtaining benefits to assist with upfront cash collections.

    Job Specific Duties/Essential Functions

    • Performs pre-registration duties requiring good knowledge of hospital programs and procedures.
    • Initiates an accurate and complete registration and making required edits on these registrations.
    • Understands and interprets insurance, pre-authorizations and the specific requirements per payer.
    • Obtains benefits to assist with upfront cash collections.
    • Interacts effectively with physicians, physician office staff, patients and families on a frequent basis.
    • Uses the call manager and computer to perform all pre-registration duties.

    Knowledge, Skills and Abilities

    • Basic proficiency in operation of computer, basic keyboarding, fax machine, filing systems, and telephone systems or call center knowledge.
    • Knowledge of medical terminology, anatomy strongly preferred.
    • Knowledge medical insurance and pre-authorization requirements.
    • Knowledge of cash handling procedures.
    • Excellent interpersonal and customer service skills.
    • Must have accuracy in oral and written communication.
    • Ability to perform multiple tasks with constant interruptions.

     Professional Experience- Required vs. Preferred

    • Preferred: Insurance and/or claims processing experience or 2 years registration experience.
    Education-Required vs. Preferred
    • Required:
      • High school diploma or equivalent.
      • Must complete the additional training requirements for each pre-registration specialty:
        • Program of All-inclusive Care for the Elderly
        • ENDO (Internal) Pain
        • Radiology
        • Inpatient, etc.

    Licensure, Certification, Registration - Required vs. Preferred

    • None required.

    Physical Activity Requirements

    • Constant = 67-100% of workday
      • Sitting
      • Talking
      • Hearing
      • Repetitive motion
    • Frequent = 34-66% of workday
      • N/A
    • Occasional = 33% or less of workday
      • Reaching
      • Standing
      • Walking
      • Lifting
      • Fingering
      • Balancing
      • Stooping
      • Kneeling
      • Crouching
      • Pushing
      • Pulling
      • Grasping
      • Feeling
      • Climbing
      • Handling
    • Physical Demand Requirements
      • Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently

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