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Location: Mercy Medical Center - Cedar Rapids
Department: Emergency Department
Schedule: Full Time
Shift: Variable/Rotating Shifts
Hours: Variable
Requisition #: 6747
Job Details:
  • This position supports Mercy's philosophy of patient centered care by performing accurate clerical work to help facilitate a smooth workflow within the department. The Unit Secretaries' responsibilities require knowledge of departmental programs and a variety of operating policies and procedures.

    Job Specific Duties/Essential Functions

    • Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
    • Completes order entry accurately and in a timely manner
    • Coordinates flow of communication among patients, families and health care personnel
    • Prioritizes tasks and practices cost containment by efficient use of time and resources
    • Maintains an organized, clean and tidy work area
    • Schedules and coordinates tests, procedures and appointments for patients
    • Takes initiative to recognize and implement change in collaboration with the supervisor

    Position Specific Job Duties/Essential Functions

    • N/A

    Knowledge, Skills and Abilities

    • Basic proficiency in operations of computer, fax machine, filing systems and telephone systems.
    • Excellent interpersonal skills
    • Greet visitors, ascertain purpose of visit, and directs them to appropriate staff or place
    • Creates a welcoming environment for all healthcare team members
    • Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette

    Professional Experience- Required vs. Preferred

    • One year of health care and/or secretarial experience preferred.

    Education-Required vs. Preferred

    • High School diploma or equivalent required

    Licensure, Certification, Registration - Required vs. Preferred

    • None

    Physical Activity Requirements

    • Constant = 67-100% of workday
      • Reaching
      • Sitting
      • Fingering
      • Talking
      • Hearing

    • Frequent = 34-66% of workday
      • Standing
      • Walking
      • Lifting
      • Repetitive motion
      • Grasping
      • Feeling
      • Handling

    • Occasional = 33% or less of workday
      • Balancing
      • Stooping
      • Kneeling
      • Crouching
      • Pushing
      • Pulling
      • Climbing

    Physical Demand Requirements

    • Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

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