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Req Number: 2814
Department: Plant Operation
Schedule: Part Time
Shift: Varied Shift
Hours: 24 Hrs/pay period, Primarily Nights, Every Other Weekend
Job Details:
  • High School/GED

    The Public Safety Officer (PSO) is a professional uniformed, first responder position within the Office of Public Safety that provides emergency, public safety, physical security, protection and preparedness services to Memorial Healthcare Center (MHC).




    High School Diploma required.  Some College preferred.  Must be

    able to read, write, and follow both written and spoken  



    Training & Experience:       

    Prior training and experience in guest relations, security technology, physical security operations, public safety, and/or emergency preparedness preferred.  (On the job training will be provided)


    Job Knowledge:               

    Must know the locations and proper use of firefighting

    equipment. Must be familiar with physical security management

    techniques and methods.  Must become thoroughly familiar with

    the hospital layout and grounds.


    Essential Physical Requirements:

    While performing this job, individual will walk, stand, sit, observe and/or drive for extended periods of time in various weather conditions; run, climb up and down stairs, and carry fire extinguishers or other security and emergency related equipment; help restrain or lift a person; occasionally lift and/or move up to 80 pounds; frequently required to use hands, handle or feel objects or controls, reach with hands and arms, and talk and hear; specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus; self-motivation and ability to work independent of immediate supervision.


    Ability to travel independently throughout the hospital’s campus, buildings and grounds.  This includes rough terrain and areas that are confined by equipment.


    Additional Requirements:
    Must be able to obtain and maintain any applicable jurisdictional security license(s) or certifications and/or MHC specific licenses or certifications.

    Ability to complete all training and pass all competency tasks in the allotted time period to include, but not limited to, CPI and CPR training, MHC new employee orientation and security procedures and policies.

    Possess and maintain a valid Michigan driver’s license.

    Prefer previous experience working with the public in a service setting and security related experience

    Prefer previous experience working with security related technologies (i.e. CCTV, video management systems, access control, intrusion detection, etc.).

    Ability to work and interact with a variety of people including, but not limited to, MHC employees, client employee, patients, visitors, physicians and the general public.

    Ability to read, write, speak and comprehend English language proficiently.

    Ability to write routine reports and correspondence.

    Proficient in basic computer skills such as MS Word, Excel and Outlook email with the ability to learn other programs such as access control, VMS, security incident management software and/or security specific software.

    Maintain regular attendance in accordance with MHC’s attendance policy.

    Excellent customer service skills and genuine desire to assist people and provide protection.



    Employs a variety of proactive patrol techniques and strategies to ensure the safety and security of all staff, patients, physicians, volunteers, visitors, property and assets.  Acts as a key facilitator in promoting the department’s client-centered public safety approach.  Engages in formalized community oriented problem-solving and crime prevention measures whenever possible.  Utilizes self-initiated collaborative partnerships to identify and reduce MHC’s exposure to internal and external risks and threats. 


    Provides a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas which may include but are not limited to areas such as the main campus, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas, or patient care areas.


    Ability to physically intervene during crises. This includes the functional ability to physically restrain people, requiring retention of trained knowledge under stress as well as the ability to meet significant physical demands including those of a struggle with someone physically larger and heavier, in a manner that ensures the safety of all involved parties. It includes the ability to continue to request or direct compliance from people while they are being restrained.


    Responds quickly and effectively to emergency and non-emergency situations. Verbally and/or physically intervenes during crisis. This includes the functional ability to quickly grasp various situations, develop rapport with emotionally impaired people, and understand when people are or are not processing information, and be supportive or directive as needed.


    Decisively responds to assigned calls for service, emergent situations, and critical incidents occurring during shift.  Employs the Incident Command System (ICS) when addressing developing events.  Conducts an initial assessment of the incident, determines appropriate course of action, and remedies the situation in accordance with established training/ standards. 


    Upon assignment, leads and/or provides support for investigations.  Applies specialized skills and training in collecting evidence, conducting interviews, managing cases, performing surveillance, securing crime scenes, as well as other related investigative functions.


    Acts as a first responder to all fire and life safety incidents.  Provides initial assessment of situation and makes determination of appropriate response.  Initiates ICS protocols, and acts as interim Incident Commander until situation is resolved and/or released from duty.  In accordance with MHC policy, implements containment and suppression actions, search/rescue measures, and evacuation protocols as necessary.  Secures affected area pending the arrival of emergency services and controls access until relieved.  Makes notifications to appropriate individuals.  Files complete and accurate incident reports.



    Demonstrates knowledge of, and supports, hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, corporate compliance plan, customer service standards and code of ethical behavior.


    Escorts persons and assists patients, guests and MHC personnel, as requested.


    Enforces and abides by all policies and guidelines of MHC.


    Monitors conduct of visitors on premises.  Confronts and interviews unauthorized persons, as needed.


    Assists hospital personnel with unruly persons.  Responds as needed to "Code" calls (i.e. Grey, Red, Yellow, Orange, Silver, ADAM, etc.).


    Monitors the security and safety of parking lot as instructed by Public Safety Manager.


    Maintains a functional knowledge of MHC campus and all other MHC facilities and properties.


    Is constantly alert and vigilant for activities which could result in injury to a person or damage to or loss of property.


    Communicates effectively with diverse people including clients or their representatives, client employees, visitors, or client vendors.


    Comprehends and executes written or verbal instructions.


    Writes accurate, clear, and legible reports.


    Maintains a positive working relationship with co-workers, staff members, vendors, contractors and partnering first responding agencies.


    Enforces the Emergency Department visitor’s policy as necessary.


    Monitors the Emergency Department and related parking area.

    Ensure that driveways are open to traffic and emergency vehicles.

    Ensure that unauthorized vehicles are not using the limited parking.

    Monitor and assign visitor badges, afterhours.


    Restrains patients who present a threat to themselves or staff according to hospital policy if requested by appropriate MHC staff. 


    Review IAHSS Basic materials within first year of employment and is encouraged to complete the Basic exam during that same period of time.


    Assists maintenance personnel in case of emergency.


    Changes light bulbs and exit sign bulbs as needed.


    Assists with snow removal and salting of walks as needed.


    Secures property or equipment to prevent possible negative outcomes(i.e. shut off water supply to overflowing toilet)


    Assists with setting up tables and chairs in meeting rooms.


    Performs other duties at the direction of the Public Safety leader and/or any other recognized leadership personnel.


    Other duties as assigned.


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