In an environment of continuous quality improvement, the Administrative Assistant is responsible for performing all levels of departmental administrative support including but not limited to copying, phone/reception, mail handling, filing, scheduling meetings, coordinating activities and general typing. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
· High School Diploma, GED or equivalent experience required
· Courses in office procedures or equivalent required
· Interpersonal, typing skills and medical terminology
· Knowledge in the use of spreadsheet and presentation programs
· Knowledge in the use of database programs
· Ability to read, write and do math as generally demonstrated by a high school diploma or GED
1. Exhibits good guest relations with patients, referring physicians, visitors and hospital employees.
2. Answers, screens and transfers inbound phone calls.
3. Receives and directs visitors, patients and staff.
4. Performs general clerical duties including photocopying, fax and mailing.
5. Maintains electronic and hard copy filing systems.
6. Handles requests for information and data.
7. Prepares and modifies documents including correspondence, reports, drafts, memos and emails.
8. Schedules and coordinates meetings and appointments.
9. Prepares agendas for meetings and record, compile, transcribe and distribute minutes of meetings.
10. Opens, sorts and distributes incoming correspondence.
11. Assumes all other duties and responsibilities as necessary.
Outpatient Therapy, Audiology, Speech:
1. Serves as the department insurance link; performs prior authorization for services.
2. Performs tasks of posting charges and keeping statistics for department.