Logo

Revenue Cycle Supervisor

Patient Accounting

Full Time -80 hours

Days

8:00-4:30

In an environment of continuous quality improvement, the Revenue Cycle Supervisor is responsible for ensuring that the day to day operations of a team, within their respective areas, functions efficiently and effectively. The Revenue Cycle Supervisor manages their team's performance and the development of its people, processes and improvements according to best practice. Exhibits the Standards of Excellence and exercises strict confidentiality at all times.

 

Job Requirements:

            Patient Accounting:

·          High School diploma or GED

·          Bachelor's degree or Certified Patient Account Manager (CPAM) preferred

·          Five (5) years experience in physician practice, healthcare, or medical insurance environment, to include three (3) years supervisory experience and previous exposure to hospital or physician billing

·          Strong interpersonal skills

·          Must be proficient in Microsoft Office products with the ability to utilize Excel for management reporting functions

 

Patient Registration:

·          High school diploma or GED; bachelor's degree or Certified Healthcare Access Manager (CHAM) preferred

·          Five (5) years of experience in a healthcare setting to include three (3) years supervisory experience

·          Strong interpersonal skills

·          Must be proficient in Microsoft Office products with the ability to utilize Excel for management reporting functions

 

Job Functions:

 

Patient Accounting/Revenue Integrity:

      1.     Ensures Central Business Office functions are compliant with productivity and quality.

2.     Maintains appropriate collection rates through appropriate and timely follow-up

3.     Reviews reports of aging of accounts receivables, receipts and unbilled receivables, cash posting, and collection issues

4.     Performs various duties related to the management of accounts receivable including reporting, monitoring, handling of problem accounts, providing direction to billers, collectors, and PFA's.        

5.     Generally handles any unresolved questions or complaints from patients and works to promote a focus on a high quality of service to the patients.

6.     Remains informed about billing issues to comply with federal regulations.

7.     Provides education and follows up on billing issues with other departments, physician, and coding staff.

8.     Has the authority and responsibility to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, direct, or recommend such actions by using independent judgment.

9.     Completes and conducts employee performance evaluations based on direct observation of their employee's job performance.

10.  Granted authority to perform the supervisory duties and are held accountable for performing such duties.

11.  Assumes all other duties and responsibilities as necessary.

 Patient Registration/Precert Staff:

         1.     Provides daily management and oversight of the designated Patient Access Department.

2.     Plans, organizes and evaluates office activities, policies and procedures.  Updates policies on an annual basis or more frequently as needed.

3.     Works closely with the Revenue Cycle Director-Patient Access in the establishment of best practice standards and targets.  Develops action plans and reporting for measuring and monitoring results.

4.     Participates in meetings to review KPIs, projects, and goal initiatives and provides status reports to the Revenue Cycle Director. 

5.     Assists with planning and budgeting initiatives including planning for appropriate staffing levels.

6.     Participates in the management of departmental staff including interviews and employment decisions.

7.     Provides training and mentoring to new and current team members on all technical and operational processes appropriate for the position.

8.     Performs annual performance reviews and works directly with the staff on performance issues and disciplinary actions as needed.

9.     Manages and monitors the productivity of their individual team.

10.  Updates staff on all Revenue Cycle goals, objectives, and departmental changes as they occur.

11.  Resolves operational problems and keeps lines of communication open with staff to maintain efficient work flow and ensure a high level of productivity. 

12.  Monitors patient satisfaction scores and immediately addresses any area where performance is low to ensure the best patient experience.

13.  Ensures registration audits are regularly performed to promote quality and identify root causes of issues.

14.  Has the authority and responsibility to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, direct, or recommend such actions by using independent judgment.

15.  Granted authority to perform the supervisory duties and are held accountable for performing such duties.

16.  Ability to perform all duties within that area of supervision such as scheduling, phlebotomy, verification of insurance and benefits, denials, code scrubbing, etc.

17.  Assumes all other duties and responsibilities as necessary.