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Registration Representative

Munson Medical Center
Traverse City, MI

Patient Access Services-ER

Full-Time

Day/Night/Rotate

36 hrs (every other weekend)

$10.05-$13.59

The schedule for this position will be 12 hour shifts; 5:30 a.m.-6:00 p.m. and 5:30 p.m.-6:00 a.m. and will be determined based upon the need of the department.

MINIMUM REQUIREMENTS:

High school graduate or GED.

One year (32 credits) of college classes and/or training or equivalent experience in a hospital setting or related prior experience.

A minimum of one year experience successfully working with the public with minimal supervision. 

A minimum typing speed of 40 words per minute with fewer than six errors.

Successful completion of medical terminology course or equivalent experience.

Familiarity with ICD.9 and CPT-4 codes.

PREFERRED QUALITIES:

Associates Degree.

Experience with Blue Cross/Blue Shield, Medicare, Medicaid and other insurance coverages.

Required Skills include:

  • Excellent customer relations behavior in all interactions
  • Greeting and directing patients and/or families to testing and surgical areas
  • Transports or arranges for transportation of patients via wheelchair, as needed
  • Collects and releases patient valuables envelopes, assuring proper patient identification
  • Prints and reviews and distribute completed registration forms and documentation
  • The ability to work positively with all levels of clinical staff in completion of job responsibilities
  • Ability to prioritize
  • Must be computer literate and proficient in Windows and use multiple computer systems  
  • Must be highly mobile to accompany patients, family and visitors

 Registration Representative responsibilities include:

  • Obtaining and verifying all required patient information
  • Entering the information into the registration system in an accurate manner
  • Maintaining patient confidentiality
  • Determining the most effective means of dealing with patients/families with varying attitudes and problems
  • Exercising patience and tact in dealing with all levels of personnel throughout Munson Healthcare
  • Solving problems and anticipating peak periods of patient traffic in order to plan workload accordingly
  • Closely following established procedures