Wage and benefit packages may vary between Traverse Heart & Vascular (THV) and Munson Healthcare.
Benefit eligibility at THV is based on full time employment of 40 hours per week.
The most qualified candidate will have experience in providing excellent customer service in a high volume, fast paced office environment. Effective communication and interpersonal relationship skills along with a desire to enhance the patient experience throughout all patient interactions (the majority of which will be face-to-face) are a must.
à 2 years medical office or comparable experience. Cardiology highly preferred.
à Requests and records all information for appointment including name, demographics, insurance, referral and reason for visit.
à Works in conjunction with the billing department to ensure that all patient information and insurance information is correct and complete.
à Review appointment information with patient including any pertinent instructions of testing.
à Reviews patient encounter form, patient’s account and collects money if necessary, including all co-pays or balance due.
à Maintain missing ticket report for check and balance purpose.
à Schedules all ordered testing and / or appointments indicated on patient encounter form or verbally by a physician and documents.
à Works in conjunction with the clinical staff to ensure the patient is scheduled for all ordered appointments.
à Supplies information to callers, records, and delivers messages. Keeps record of calls placed, dates and delivers messages.
à Answers, screens, and schedules appointments for the procedures and exams done by THV
à Confirms testing and office appointments two days prior to the appointment.