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|Hours:||24 hrs (every other weekend)|
High School graduate
Minimum of two years working with the public
Basic computer skills
Ability to verbally communicate effectively
Ability to type 30 wpm
Basic office and general clerical skills.
Two years operational/technical experience with automated communications equipment.
High level of customer relation skills demonstrated in previous position(s).
Experience in hospital/medical setting
ORGANIZATION: Works under the Director of Information Services, Switchboard Manager and within the Switchboard Team. Receives training and scheduling from Switchboard Manager and staff.
à Sits much of the time with computer equipment interaction
à Flexible schedule may be required
à Providing coverage during emergency situations may be required
à Work may be subject to frequent interruptions and changing priorities
à Has daily contact and working relationship with most areas of Munson Medical Center and other Munson Healthcare facilities
HUMAN RELATIONS/PROBLEM SOLVING:
à The Switchboard Staff must consistently display effective communication and interpersonal skills with all consumer groups to nurture their relationship with Munson Healthcare
à Switchboard Operators are expected to routinely exercise sound judgment, positive departmental relations, and a teamwork ethic
à An ability to assimilate urgent and routine caller information to ensure appropriate handling of caller’s request is required
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