- Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow.
Escorting patients to exam/procedure rooms. Observes, records and reports patients conditions and reactions to drugs and treatments to providers.
Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
Collecting patient history including current medications, allergies, symptoms, etc.
Utilizes the nursing process to provide patient care as directed by provider; this may include screenings and administering medications and treatments in accordance with clinic and nursing standards
Prepares equipment and aids providers during treatment, examination and testing of patients and with various procedures as needed.
Timely and accurate documentation in patient charts; relaying information & instructions to patient/family. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc in medical record/EMR.
Demonstrates knowledge of safe medication administration; administers prescribed medications and treatments in accordance with nursing standards.
Answering patient phone calls & messages and acting as a communication liaison between the patient and provider.
Collection and handling of lab specimens following established standards and practices. Adhere to infection control safety guidelines, maintaining equipment, instruments and stock supplies.
Utilizes electronic referrals process to complete requested physician referrals to NCH Healthcare Group specialists and ancillary services.
Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider; appointment scheduling.
Assist management in daily work schedules and make changes to accommodate workload.
Lead the clinical staff and review finished work for accuracy and completeness.
Participates with the peer interview team during the hiring process of new clinical team members.
Provides new team member training and orientation for particular office protocols.
Working knowledge of current changes in specific clinical areas such as immunizations, drug recalls, sample closets, etc.
To be a key factor in the growth and development of clinical employees.
Handle patient problems and concerns.
Maintain inventory pursuant to established procedures and par levels.
Serves as a point of first contact for Physicians, Providers and nurses.
Makes recommendations to Practice Manager regarding process improvement.
Provides input to Practice Manager regarding clinical staff performance, needs and hiring.
Serves as a liaison and manages scheduling of Pharmaceutical Representatives.
Must be able to communicate with staff, supervisors, peers, and associates, and maintain a positive working environment.
Functions as a liaison between our Physician offices, referral physicians, ancillary services and the patients.
Medical Assistant requires completion of a Medical Assistant program and must be
Nationally Certified (CMA) or Nationally Registered (RMA)
Minimum of one (1) year formal education of training beyond High School
Must be certified or registered through an approved organization as a Medical Assistant
Current certification in Basic Life Support for Healthcare Providers from the American Heart Association required
Verified ability to take accurate patient vital signs
Excellent verbal and written communication skills with ability to effectively articulate and explain required information to patients
Knowledge of CPT and ICD9 codes
Knowledge of basic and specialty specific medical terminology
Capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control