Reg Communication Specialist - Regional Transfer Center

Regional Transfer Center



This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance.


All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.


Works under the supervision of the Manager of Regional Transfer Center.  Responds appropriately using discretion and independent judgment to a wide variety of requests to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport. 



  1.  Demonstrates standards of performance (ownership, teamwork communication, compassion) that support patient satisfaction and principles of service excellence
  2. Communicates with physicians, outlying medical facilities and 911 Centers to collect and document pertinent patient transport information.
  3. Answers emergency and non-emergency transport telephone lines and coordinate all requests for transport promptly and courteously.
  4. Operates transmitting and receiving two-way radio console, weather radar system, computer database, mapping system and related equipment in support of air and ground medical transport assets.
  5. Ensures effective communications are maintained between all aircraft and ground crew members. Completes flight following or aircraft and vehicle position reports within prescribed timelines, documents findings appropriately so as to assure Aeromedical Providers FAA FAR 135 Certificate.
  6. Communicates with Admissions Office and Bed Placement to maintain current knowledge of bed availability and coordinates appropriate bed assignment for patients requiring admission.
  7. Participates in day-to-day departmental activities, performance improvement processes, staff meetings, in-services and committees.
  8. Conducts self in professional manner, using appropriate radio and telephone communication techniques.
  9. Protects the privacy of patient information in accordance with Hospital Policy and HIPPA guidelines.
  10. Initiates and coordinates Post Accident Incident Plans and emergency plans as needed.
  11. Maintains an awareness of all communication systems and notifies Manager of any malfunctioning equipment.
  12. Acts as a call taker for the nurse triage system, collects the appropriate information and places the caller in the queue.
  13. Maintains, distributes and updates the ED Unassigned Call Schedule daily as needed.
  14. Performs other duties as assigned.


1.    Education: High School Diploma required. Two-year degree in related field preferred.

2.    Licensure / Certifications: Current and valid NC EMT certification or equivalent education preferred. CFC preferred.

3.    Experience: EMS dispatch experience preferred. Knowledge of medical terminology required. Aviation terminology preferred.  Working knowledge of alpha/numerical paging systems, web based programs and advanced phone systems.

4.    Hours of Work:  Varying shifts, including weekends, nights and holidays to meet the requirements of a 7-day a week, 24 hours a day department.