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|Department:||The Medical Group|
- High school diploma or equivalent is required
- Experience is preferred
Reporting to the Contact Center Operations Manager, the Contact Center Agent I answers phones timely and professionally, respond to patient inquiries, route calls to appropriate resource, and identify and escalate priority issues.
High school diploma or equivalent. Prefer graduate of an accredited medical receptionist or similar program, or two years in a health care or customer service setting.
Minimum Work Experience
Two years working in general medical office or call center experience. Clinic experience preferred
Preferred medical secretary or other medical technician/specialist certification by an accredited program.
Knowledge, Skills and Abilities
Must be detailed oriented
Requires critical judgment
Works well under pressure
Works with others effectively
Motor skills for keyboarding
Productivity expectations (telephone calls/day)
Significant time spent sitting and using a computer
Typical call center setting, working closely with patients, providers, and staff (clinical and support staff).
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