Patient Services Rep

Internal Med 103 Saluda Ridge

Full Time

Day Shift


High School/GED
2 years of experience required

Palmetto Health-USC Medical Group Core Values All team members are expected to be knowledgeable and compliant with the Palmetto Health-USC Medical Group's core values of Service, Excellence, Professionalism, Partnership, Integrity, Accountability, and Transparency.


Job Summary:

Responsible for providing general administrative support in a physician practice which may include pulling, filing, verifying and importing documents into medical records, as well as ensuring their proper release and maintenance. This job will answer phone inquiries regarding medical records and perform other clerical functions within the team as designated by the practice manager. This job is also responsible for greeting patients upon entering the practice, scheduling appointments, collecting payment at the time of service, posting charges and payments, and balancing all transactions daily. 


Answers phone inquiries regarding medical records and perform other clerical functions within the team as designated by the practice manager.


For non-electronic medical record (EMR) practices, pulls and files charts for patient appointments, staff, physicians and/or other requests; ensures all charts are organized to protocol.


For EMR practices, imports lab reports, correspondence, physician dictation/notes, progress notes, radiology reports and other approved documents into the electronic medical record.


Ensures fulfillment of all mailed-in and faxed requests for medical records from insurance companies, managed care plans, hospitals, attorneys, patients and other physicians-when appropriate releases are provided.


May complete disability forms and other patient insurance forms within a reasonable timeframe; bills patient or insurance company.


Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.


Maintains detailed knowledge of practice management and other computer software as it relates to job functions.


Completes pre-registration, verifies insurance, and collects payments from check out window.  Follows through with past due accounts and accounts in collection.


Performs other miscellaneous duties including back-up coverage for other office employees and participating in a variety of projects and tasks as needed and directed by management.



Education: High school diploma or equivalent required. Some college preferred

Experience: 2 years of experience working in a physician practice

Special training: Proficient in the use of email and Internet applications. Must be computer literate with keyboarding skills and knowledge of practice management and word processing software. Must possess and maintain excellent communication and customer service skills. Must also possess the ability to use good judgment in the course of contact with physicians, patients, staff and attorney.


Please Note: The duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.