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Category: Professional
Facility: Harrisburg Campus
Department: Facility and Support Services
Schedule: Full Time
Shift: Day Shift
Job Details:

Job Summary:  To ensure that the Contractor for Environmental Services, Food & Nutrition, Linen and Waste Management is providing a high quality program consistent with the scope of services and Pinnacle Health’s expectations.  This position will also support the Contractor in their mission by working closely with all hospital departments to remove any barriers to service excellence.

Job Requirements:  Bachelor of Science degree in related field or equivalent experience.  Minimum of 10 years of support services in a health care environment.  Understanding key drivers of the HCAHPS metrics.      Ability to work productively and effectively in a fast paced, stressful, demanding, and/or ambiguous work environment.   Ability to understand and evaluate the service delivery of ES, Food and Nutrition, Linen and Waste management.  Verbal and written communication skills required to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.  Role may require strong negotiation and influence, communication to large groups or high-level constituents, representation of the organization, advanced tact and diplomacy, etc.  Ability to communicate a vision and obtain commitment from employees, motivating them to perform the job and work toward common objectives.  Ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions, and evaluate the consequences of choosing each alternative.

Preferred Qualifications:  Experience with Hospital Environmental Services and Food Services preferred, but not required.

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