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Category: Administrative/Clerical
Facility: Quincy Medical Group (main campus)
Department: Recep-Ambulatory Care
Schedule: Part Time
Shift: Day Shift
Hours: M-F (4pm-7pm) Sat.
Job Details:


Represents the clinic in a professional, courteous and efficient manner by covering for department receptionists through a flexible schedule.  Performs various office and clerical duties.



·         Answers telephone, screens calls, takes messages, schedules appointments and provides information.

·         Is alert to credit issues while following the Credit and Collection Policy 50.10.21.

·         Makes ongoing calls to: confirm or cancel appointments ;order films; request consult forms

·         Reviews tasks in HAC daily and completes in a timely manner

·         Reviews patients in HAC for upcoming appointments that need backfilling forms completed

·         May check-in new and established patients when they present for an appointment to verify their demographic and insurance information and make appropriate changes.  Secure appropriate signature(s).

·         Greet patients in a positive and friendly manner.  Smiling and making eye contact when they approach the reception desk.

·         May record insurance information and inform patient of any co-pays due.

·         May receive payments and give general information regarding patient accounts.

·         May receive and process insurance claim information and forms from patients.

·         Enters marked form for Family, Social and Medical History in HAC

·         Reviews/Prints provider’s schedule for next day to maintain accuracy

·         Locates medical records as needed; maintains chart.

·         Makes photocopies / faxes as necessary for department.

·         Demonstrates positive interpersonal relations in dealing with the public, providers and staff; and effectively adheres to the mission and values of the organization at all times.

·         Schedules recheck appointments at check-out desk.

·         Schedules labs, x-rays and other services as instructed.

·         Other duties may be assigned.


EDUCATION and/or EXPERIENCE:  High school diploma or general education degree (GED); previous office/customer service experience and/or training in medical setting preferred; medical terminology; or a combination of education and experience.


OTHER SKILLS AND ABILITIES: Intermediate keyboard and computer skills; Good communication skills; Ability to handle multiple line telephone and basic office equipment; Professional demeanor and attitude; Ability to handle stressful situations; Ability to work effectively with others. Ability to be flexible in work schedule. Medical terminology helpful.


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