Florida Hospital Finds Success with the Lean Human Capital Community | Video

Florida Hospital values the community they found through their engagement with Lean Human Capital by HealthcareSource. Being a part of this national group of healthcare recruiting teams confirms that Florida Hospital is not alone in the challenges it faces.

Hear more from Karla Muniz, Human Resources Director at Florida Hospital:

Video Transcript

Lean Human Capital has been an exceptional partner to Florida Hospital. We utilize the Voice of the Customer surveys. We also partner with their consultants in order for them to dive into our process, so they could share with us our strengths and also areas of opportunity.

It allows us to recognize recruiters that are doing an amazing job when it comes to being excellent partners to our hiring managers and that are able to identify great talent, but at the same time it has created a spotlight on the individuals that we definitely need to coach in order for them to improve on the work that they're doing every day.

They allow us to be part of a community of other healthcare professionals, which is a great networking platform where we can share ideas and again feel like we have a touchpoint on setting new ways of doing things, a new strategy. So that's really, really nice, and it really just gave us a sense of we're not alone in this. There are many other healthcare providers struggling with the same thing, and if they find a way on how to do it better than we do, we have that professional relationship.

The interactions allow us to consistently be at the forefront of technology or best practices and things like that. Being able to lead by data by utilizing their scorecard, by utilizing their Voice of the Customer, by being able to invest in our teams in a plug-and-play program like The Recruiter Academy — it just really makes our life easier as leaders in talent acquisition and in healthcare as a whole.

We are where we are today when it comes to leading in many performance metrics around talent acquisition thanks to having implemented strategies that came straight from the playbook of Lean Human Capital best practices.

We are where we are today when it comes to leading in many performance metrics around talent acquisition thanks to having implemented strategies that came straight from the playbook of Lean Human Capital best practices.

Karla Muniz
Human Resources Director
Florida Hospital


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