Certification Required or Eligible
5 years of experience required
Job Summary: Responsible for the development, direction, operations, and financial management of the Central Business Office including billing, collections, cash posting, credits, and refunds. Leads the development and delivery of staff education, training and orientation. Sets the example for the department as the expert in accurate, thorough and effective work processes. Manages department workload, special projects; identifies issues and develops action plans to correct; reports trends to appropriate departments. Works to develop detailed and thorough training materials / classes for all areas of responsibility. Acts as a liaison between the department and outside departments providing consistent, detailed and relevant detail on issues and trends. Provides day to day coaching and development of team members and leadership. Actively works on Revenue Cycle projects, consistently improving upon processes. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. This leader will serve as a role model for the department by displaying a positive, patient centered, and solution oriented approach and attitude. Ensures departmental adherence to policies and procedures, provides on going analysis of departmental practices and results, recommends, develops and implements process improvements as indicated.
Education: Bachelor's Degree in Business Administrationir related field is required, and Master's Degree, MHA, MBA or CPA is preferred.
Certification: CPAM – Certified Patient Accounting Manager, AAHAM required w/in 2 years.
Experience: 5 years or more revenue cycle experience required.