Certification Required or Eligible
3 years of experience required
Riverside Regional Medical Center is seeking a Patient Services Manager to join our team!
Job Summary: The Patient Service Manager functions under the leadership and direction of the Food & Nutrition Services Director. The position will manage Patient Service Operations and the Patient Experience as well as provide oversight for the diet office, tray line delivery system, hospitality program and sanitation. Engage and develop team members to their fullest potential while also ensuring training for them to execute specific job requirements. Frequently rounds on team members and patients to enhance Employee Engagement and the Patient Experience.
Plans appropriate staffing levels to meet productivity standards and operational needs. The position maintains a close working relationship with the clinical nutrition team and system analysts in order to meet the needs of the patient. Has knowledge or the ability to learn the CBORD software for diet office processes and menu compliances. Initiates and/or participates in Performance Improvement activities. Presents the ability to lead and provide instructional guidance for students and Interns. Attends interdisciplinary meetings and participates in various committees.
About Riverside Regional: Riverside began serving the Virginia Peninsula community in 1916. In 1963 Riverside moved to the present 72-acre location in Newport News on J. Clyde Morris Boulevard. A 450-bed facility, Riverside Regional Medical Center is the Virginia Peninsula's most comprehensive medical facility combining the most recent computerized medical technology with a healing environment. The Pavilion is a 250,000 sq. ft., $107 million, 3-story addition to Riverside Regional Medical Center, which opened in 2013. This acute care facility provides a regional cancer care center, the Peninsula regions' only comprehensive stroke center, the area's only open-heart surgery program, the region's only Level II Trauma Center, 11 operating rooms, and a cornerstone neurosciences program that includes the Chesapeake, Riverside, and University of Virginia Radiosurgery Center.
Educational Requirements: Bachelor's Degree in Dietetics, Culinary Arts. Food Services, Management, Hospitality Services, Business or other related field required. Registered Dietician preferred.
Certification/Licensure Requirements: Serve Safe Certification required within twelve months of hire.
Experience Requirements: 3-5 years progressive healthcare food service management experience required. Knowledge of CBORD processes preferred. Knowledge of State regulations and DNV accreditation standards preferred