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Communication Specialist

Administrative/Clerical

RIVERSIDE COMMUNITY SERVICES

COMMUNICATIONS

Labor Pool

Majority 10a-10p

High School/GED

Job Summary: Manages telephone switch board 24 hours a day 7 days per week to provide our physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Services include: facilitating timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Consistently executes standardized protocols which includes a warm transfer when paging a physician for a patient's concern. Effectively utilizes multiple computer and telephone software. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department.

Education/Experience: High School Diploma or GED required and 1 year experience in a call center, customer service, or patient care environment. Basic data entry/computer skills & typing skills required.

Certification: Certified Healthcare Access Associate (CHAA) Call Center/Health Care or Comparable Certification or Education preferred.

Hours: Majority hours between 10:00am - 10:00pm and every other weekend