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IS Director Training and Support

Leadership/Management

RIVERSIDE HOSPITAL SERVICES

IS ICARE TRAINING AND SUPPORT

Full Time

day

Riverside Health System is currently seeking a Full Time Director of Training and Support for their Epic team in Newport News, Virginia.

Job Summary: Reports to the iCare System Director. Plans, implements, directs, and maintains iCare and related information systems training and support activities for the health system as well as any applicable third party vendors. The Director:  Is responsible for developing, implementing and maintaining an integrated training strategy for current applications as well as future enhancements, upgrades and additional applications.  Is responsible for end user support planning and execution across the continuum.  This includes Providers, Clinicians, and Ancillary applications. Aligns with Rev Cycle training and support functions. In conjunction with other iCare Directors:  Align resources to identify and communicate system enhancements and upgrades, and determine appropriate training / support related to these changes.

 

Educational Requirements: Bachelor's degree is required, Master's degree is preferred.

 

Experience Requirements: Greater than 5 years of progressive management experience in HealthCare Information Systems preferred. Requires an understanding of the healthcare business and the technologies used-support the healthcare industry. A strong business background with excellent communication skills is required.