Information Desk Representative




Full Time


High School/GED

Doctors' Hospital located in Williamsburg, VA is seeking a full time Information Desk Representative to join their team! 

Job Summary: Effectively utilizes all department specific computer and telephone systems. Responsible for registration of all patient types and status', having full understanding of the requirements for the RHS Charity program and self-pay processes, network/out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required. Bachelor's/Master's degree preferred.

Certifications: CPR Certification is required for this position. CHAA preferred or obtained within 2 years of employment.  

Experience: 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.