This position serves as the Hospital's Service Excellence / Customer Experience champion dedicated to creating a world-class culture of service excellence to:
Ø Build an environment that promotes both a superior experience for patients and families to build loyalty throughout the Hospital's service region;
Ø Build a satisfying and energizing working environment for Hospital staff;
Ø Structure services to attain optimal experience for patients and families;
Ø Collaborate with all departments to ensure service excellence for patients, families, and among staff;
Ø Perform customer satisfaction research to measure objectives, establish direction for service excellence / customer experience education and service recovery activities;
Ø Serve as a member of the Management Team building and supporting effective collegial relationships with peers, physicians, and hospital employees to ensure optimal patient/customer experience.
1. Bachelor's degree in Health Care Administration, Business Administration or clinical field of study. Masters Degreed preferred. A minimum of 3 years of related healthcare leadership experience with a strong customer service focus.