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Director Service Excellence
Department: Administration
Facility: Southeast Alabama Medical Center
Dothan, AL
Schedule: Full-Time (40 hrs/wk)
Shift: First Shift
Job Summary:

POSITION SUMMARY: 

This position serves as the Hospital's Service Excellence / Customer Experience champion dedicated to creating a world-class culture of service excellence to:

Ø  Build an environment that promotes both a superior experience for patients and families to build loyalty throughout the Hospital's service region;

Ø  Build a satisfying and energizing working environment for Hospital staff;

Ø  Structure services to attain optimal experience for patients and families;

Ø  Collaborate with all departments to ensure service excellence for patients, families, and among staff;

Ø  Perform customer satisfaction research to measure objectives, establish direction for service excellence / customer experience education and service recovery activities;

Ø  Serve as a member of the Management Team building and supporting effective collegial relationships with peers, physicians, and hospital employees to ensure optimal patient/customer experience.

                                                                                      

 

QUALIFICATIONS:

1.    Bachelor's degree in Health Care Administration, Business Administration or clinical field of study. Masters Degreed preferred. A minimum of 3 years of related healthcare leadership experience with a strong customer service focus.

     

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