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Technical Support Analyst II
Department: Information Systems
Facility: Southeast Alabama Medical Center
Dothan, AL
Schedule: Full-Time (40 hrs/wk)
Shift: Third Shift
Job Summary:

Provide Level I & II technical support to clinical and line of business end users.

Execute daily operations and maintenance for multiple mainframe and distributed systems.

Monitors enterprise-wide server, network, and application status using various consoles and tools.

Utilizes Service Management Software to ensure end user and/or infrastructure generated incidents are logged, dispatched, escalated, and resolved efficiently to minimize user and system downtime. Maintains accurate service request records for reporting.

Assists with system backups, scheduled system/server reboots, and provides other operational support as needed.

Monitors environmental conditions in the primary datacenter and secondary server/telecommunication equipment locations.

Assists with computer hardware and software installations as needed.

Escalates problems and reports anomalies to senior staff in a timely and efficient manner.

Maintains service levels consistent with defined Service Level Agreements.

Performs preventive maintenance on equipment on a scheduled basis.

Assists Application/Technical analysts with project related software deployments and updates.

 

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