The Retreat at Sheppard Pratt provides highly personalized, expert psychiatric care in a healing, residential setting. Located on Sheppard Pratt's beautiful Towson, Maryland campus, it is our premier residential unit, offering patients seeking a self-pay, intensive, and highly personalized assessment and treatment program, a chance to make meaningful progress toward recovery. We offer an intermediate length of stay of three weeks to several months in a therapeutic milieu and provide nationally-renowned, expert care for depression, treatment-resistant depression, anxiety, personality, addictive, and co-occurring disorders. The Retreat offers a recently renovated facility that provides unrivaled comfort.
As the Admissions Assistant, you will:
- Be responsible for helping with the administration of and response to calls from potential clients, families and referrers to The Retreat.
- Screen admissions for appropriateness by collecting past psychiatric history, current clinical presentation and demographic data
- Respond to telephone and email inquiries from residents/clients in a timely fashion.
- Facilitate details associated with admission, including arrangements for local transportation, admissions appointments, and ordering meals
- Provides tours to prospective residents.
- Connect current residents with new residents upon admission.
- Complete administrative support details for admission process
- Document and assists in maintaining the call log.
- Create marketing packets for potential residents.
- Performs varied duties and client communications post-discharge to provide effective follow-up and promote positive continued satisfaction with services and care:
- Place follow-up calls to residents posts discharge and maintains the log of these calls.
- Maintain alumni and referral databases with up to date contact information.
- Bachelor's degree and at least 1 year of work experience in a Human Services, Social Work, Psychology or related field.
- Must demonstrate strong evaluation and assessment skills; proficiency in Microsoft Excel, Word, and Outlook; and keen attention to detail.
- Strong communication skills (verbally and written) to represent the program professionally and provide a smooth and polished admissions and intake experience, effectively interact with stressed and anxious individuals and their families, and to work effectively with internal staff and coworkers.
- The ability to provide admissions coverage on weekends and holidays as assigned.
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