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Admissions Assistant (The Retreat)

 

21550

The Retreat at Sheppard Pratt

Full Time (benefits eligible)

Day Shift

Monday through Friday

40

The Retreat at Sheppard Pratt provides highly personalized, expert psychiatric care in a healing, residential setting. Located on Sheppard Pratt's beautiful Towson, Maryland campus, it is our premier residential unit, offering patients seeking a self-pay, intensive, and highly personalized assessment and treatment program, a chance to make meaningful progress toward recovery. We offer an intermediate length of stay of three weeks to several months in a therapeutic milieu and provide nationally-renowned, expert care for depression, treatment-resistant depression, anxiety, personality, addictive, and co-occurring disorders. The Retreat offers a recently renovated facility that provides unrivaled comfort.

As the Admissions Assistant, you will:

  •  Be responsible for helping with the administration of and response to calls from potential clients, families and referrers to The Retreat. 
  • Screen admissions for appropriateness by collecting past psychiatric history, current clinical presentation and demographic data
  • Respond to telephone and email inquiries from residents/clients in a timely fashion.
  • Facilitate details associated with admission, including arrangements for local transportation, admissions appointments, and ordering meals
  • Provides tours to prospective residents.
  • Connect current residents with new residents upon admission.
  • Complete administrative support details for admission process
  • Document and assists in maintaining the call log.
  • Create marketing packets for potential residents.
  • Performs varied duties and client communications post-discharge to provide effective follow-up and promote positive continued satisfaction with services and care:
  • Place follow-up calls to residents posts discharge and maintains the log of these calls.
  • Maintain alumni and referral databases with up to date contact information.

Requires:

  • Bachelor's degree and at least 1 year of work experience in a Human Services, Social Work, Psychology or related field.
  • Must demonstrate strong evaluation and assessment skills; proficiency in Microsoft Excel, Word, and Outlook; and keen attention to detail.
  • Strong communication skills (verbally and written) to represent the program professionally and provide a smooth and polished admissions and intake experience, effectively interact with stressed and anxious individuals and their families, and to work effectively with internal staff and coworkers.
  • The ability to provide admissions coverage on weekends and holidays as assigned.
Connect with the Recruiter for this position on LinkedIn