Bilingual Administrative Assistant I (Reception) - Outpatient Mental Health Clinic



Full Time (benefits eligible)

Day Shift

8:30 am - 5:00 pm

Primary Responsibilities:

  • Receive Outpatient Mental Health Clinic (OMHC) clients; collect client co-payments; receive and route telephone calls; schedule client follow-up appointments
  • Maintain client medical records in good order; file client information; process client and other administrative paperwork
  • Assist with maintenance of OMHC electronic health records
  • Maintain client lobby and chart room for optimal and secure functioning
  • Provide backup assistance to other administrative staff as warranted.

Additional Responsibilities:

  • Monitor and route OMHC voicemail messages
  • Schedule appointments for clients and staff
  • Pull and file charts and paperwork for doctors
  • Check client eligibility status to verify insurance coverage
  • Check and verify current ITPs and authorizations
  • Log and distribute incoming and outgoing faxes
  • Request, log, and secure client co-payments
  • Receive, respond and/or route incoming phone calls
  • Print provider schedules and billing sheets
  • Make appointment reminder calls
  • Respond to all requests from providers, clients and other staff in a professional manner
  • Communicate critical information to staff in a timely manner
  • File/scan all notes and papers in client Electronic Health Record (EHR)
  • Process Televox reminder calls
  • Unload and distribute supplies
  • Receive, log, and dispense as directed by medical professional or designee for all
    delivered medications
  • All other duties as assigned to ensure successful operation of OMHC


  • Associates Degree in Business Administration, Psychology or related field.
  • Must be bilingual in English and Spanish.
  • Previous experience and aptitude with computer hardware and data software such as an
    Electronic Health Record and the ability to maintain and protect client confidentiality and
    privacy is essential.
  • Ability to multi-task in a high volume, extremely fast-paced health care business environment; demonstrated willingness to take on varied responsibilities and work as
    part of a team to ensure the overall success of the Clinic.