Family Support Worker, Healthy Families Montgomery (HFM)



Family Services, Inc.

Day Shift

M-F 8:30am-5pm

Bachelor's Degree

Contact: Tricia Forchetti
Email: TForchetti@waystationinc.org

Under the direct supervision of the Healthy Families Montgomery (HFM) Team Leader,  the Family Support Worker is responsible for enhancing the home environment and parenting functioning for the physical and mental well-being of children who are at risk of being abused/neglected, and for poor health and developmental outcomes. The Family Support Worker assists with the strengthening of the parent-child relationship through improving
parenting skills and empowering parents towards self-sufficiency. Works with individual
families in the home and with groups occasionally. Participates in weekly supervision and
assists supervisor (HFM Team Leader) in crisis situations.

Core Competencies:

  • Experience in working with, or providing services to, children or families.
  • An ability to establish trusting relationships.
  • Acceptance of individual differences.
  • Experience and willingness to work with the culturally diverse populations that are
    present among HFM's target population.
  • Knowledge of infant and child development.
  • Open to reflective practice (i.e. has capacity for introspection, communicates awareness
    of self in relation to others, recognizes value of supervision).


  • Manages a maximum weighted caseload of 25, documenting interventions and
    assuring timely assessments as appropriate.
  • Demonstrates ability to work as a part of a team, yet is able to work independently. Obtains pre-approval for work to be completed outside the normal work hours or
    outside the office.
  • Establishes a trusting relationship with at-risk families by initiating and maintaining
    regular family contact. Willingness to work within culturally diverse communities.
  • Demonstrates a familiarity with parent-child interaction and infant/child development
    concepts and materials, and the dynamics of child abuse and neglect. Utilizing these
    concepts and materials with parents and children on home visits.
  • Utilizes the program's evidence based curriculum, Growing Great Kids with all
    families and seeks supervisory guidance and approval for use of other materials.
  • With active guidance from HFM Team Leader, establishes a service plan including
    goals, objectives and activities. Reviews and revises service plans and Family Goal
    Plans routinely and regularly with the family and in supervision with the HFM Team
  • Performs evaluation instruments and child screenings on time according to the HFM
    program schedule.
  • Demonstrates competence in written English. Records family observations, activities,
    pertinent information relevant to family observation, and worker intervention in a
    consistent and timely manner, no later than 48 hours after family contact.
  • Is able to balance the work with families with the program's need for timely
    completion of all required documentation.
  • Has a basic understanding of how to document for database entry.
  • Familiarizes self with community resources appropriate to needs of families.
    Assists parents in making and attending appointments for doctors, social service
    agencies, etc. Acts as a liaison between families and other community agencies.
  • Participates in participant group activities that may include assisting in the planning
    for the group and in providing child care, if needed.
  • Demonstrates an ability to learn and apply basic counseling skills.
  • Adheres to the Healthy Families America Best Practice Standards.
  • Meets with HFM Team Leader on a weekly basis for a minimum of 1.5 hours to
    evaluate family status and reflect on how best to serve participants. Shares
    interventions, perceptions and needs. Demonstrates the capacity for introspection,
    communicates awareness of self in relation to others, recognizes the value of
  • Attends all staff meetings, case conferences, required training and any additional
    training, workshops, conferences and continuing education training recommended by
    HFM Management staff. Submits career development plan to supervisor. Maintains
    First Aid and Infant/Child CPR certification.
  • Familiarizes self with, and abides by, FSI and HFM policies and procedures.
  • Is a Mandated Reporter of suspected cases of child abuse and neglect in accordance
    with Maryland State and Montgomery County regulations. Reports suspected cases of
    child abuse and neglect to immediate supervisor and completes all corresponding
    documentation within the time requirements.
  • Abides by the Family Services, Inc. policy on confidentiality, sharing information
    about families on a need-to-know basis, after obtaining the parents' written consent to
    do so.
  • Willing and able to travel to the Montgomery County communities served by HFM. Is accountable for time/mileage by maintaining a weekly schedule and accurate, timely reporting of work hours and mileage.


  • Bachelor's Degree in Social Work, Early Childhood, Family Studies, or related field, and at least one year of experience. Candidates with a high school diploma or equivalency and at least eight years of experience working with families, infants/children in a home setting will also be considered. 
  • Demonstrated knowledge of parenting skills, early childhood, and case planning practice required. 
  • Strong organizational skills in order to balance the family's needs with the program's requirement for accurate and complete documentation.
  • Experienced in the use of a computer for documentation, reporting and use of the internet.
  • Ability to maintain flexible work schedule, including some evening and weekend hours.
  • Must have a valid driver's license with less than three points and the use of reliable transportation for work purposes.
  • Ability to lift 30 pounds and participate in floor time activities with participant families.
  • Fluency in Spanish, as well as English, is required.