Residential Shift Supervisor (BAK)



Family Services, Inc.

Full Time (benefits eligible)

Days, Evenings, Nights and Weekends

Bachelor's Degree

Contact: Tricia Forchetti
Email: TForchetti@waystationinc.org

5 years of experience required

Job Summary:

Assists in facilitating daily operations of the Betty Ann Krahnke Center and promotes the health, safety, and well-being of women and children who are domestic violence survivors, in a  trauma informed care setting.  Under the direction of the AD, assists with hiring new staff, implements training and shift supervision of staff, coordinates with the Lead Residential Advocate, and assures full coverage of all shifts, 24/7.  Assists with daily operations of the food service and childcare center. This position and all other residential advocate staff are considered essential employees and are expected to report to work during weather emergencies and other unusual events. This position is also expected to be flexible in hours worked, covering morning, afternoon, and overnight shifts. A minimum of one weekend and one overnight shift per month is required. 

Reports to:     BAK Assistant Director


Duties and Responsibilities:


1.     Coordinates daily operations of residential facility, including hiring, training, supervision, and evaluation of residential staff, in compliance with the FSI policies, procedures and organizational values.  Provides direct oversight to ResidentialAdvocates, Cook, Child Activities Coordinator, and Child Care Coordinator.  

2.     Hold monthly mandatory meeting for residential staff.  Provides bi-weekly individual supervision to all Residential Advocates, to include full-time, part-time, and PRN staff.  Ensures that safety drills, info notes, log notes and incident reports are timely and accurate, assuring that they are reported to the AD in a timely manner. Respond to residential emergencies as needed.

3.    Creates monthly Residential Advocate work schedule. Submit weekly report to Program Director, if staff was out sick or tardy for shift. Ensure adequate coverage for all shifts and cover open shifts, as needed.

4.    Coordinates requests to Montgomery County Facility Maintenance (DGS). Ensures that health and safety issues are addressed in a timely manner. Coordinates residential facility cleaning and repairs, and ensures that BAK vehicles are properly maintained. Completes weekly maintenance, facility documentation, and submits weekly to PD. Conducts and coordinates monthly fire and safety drills.  

5.     Provides oversight for the Childcare activities and ensures that safety standards are maintained in the childcare room. Assists Child Activities Residential Advocate in planning age-appropriate activities for children and their parents, and recreational events, within and outside of the facility. Ensure that all scheduled activities are completed.


6.     Assists and oversees the Cook and ensures that nutritious food is prepared and provided to residents per established menu, nutritional guidelines, and schedule. Provides oversight for food purchases. Ensures that daily point of service counts are recorded in an accurate manner, and reviews CACFP program reports to ensure accuracy and completeness. Maintains Food Service Manager certification, Allergen Certification, and ensures that staff follow safe food procedures.


7.     Expected to communicate daily updates and documentation to the AD and PD.


8.     Complete other duties as assigned to meet the needs of the residents and facility.



Bachelor's Degree in Social Work, Counseling, Psychology or closely related field, with a minimum of five years of supervisory experience in a residential facility setting. Experience working with individuals with mental health and substance abuse use concerns. Knowledgeable and experienced working in multi-disciplinary teams. Must be able to work a flexible schedule with primarily evenings. Must be able to provide coverage on weekends and holidays as expected.  Experience working with trauma survivors required. Preferred ServeSafe Manager Certification and knowledge of food service programs. Must be able to lift 30 pounds, stand, stoop, sit, bend at waist and knees, and possess overall body flexibility. Bi-lingual Spanish is a plus, but not required.