Administrative/Billing Assistant



Family Services, Inc.

Full Time (benefits eligible)

Day Shift

High School/GED

Contact: Tricia Forchetti
Email: TForchetti@waystationinc.org

1 year of experience required


  • Checking insurance benefits for new clients, returning clients, and clients with insurance changes
  • Obtaining initial authorizations
  • Working with the billing manager on any other tasks assigned

Other financial responsibilities:

  • Applying pre-payments to client accounts
  • Taking credit card payments over the telephone

Closing cases:

  • Determining if the therapist has completed all closing documentation and communicating with them if not
  • End-dating program in EHR


  • Maintaining a secure file for HIPAA sensitive paperwork
  • Scanning the documents into the EHR in a timely manner
  • Shredding/Destroying paperwork after confirmation is made of upload
  • Uploading electronic files into HER

Front Desk Back-up:

  • Answer multi-line phones
  • Greet customers and collect copays
  • Follow procedures for opening and closing office

Back-up to Intake Coordinator:

  • Being prepared to act in the place of the intake coordinator for sick days/vacations, etc.
  • Performing all functions related to the admission of new clients when needed
  • Tracking clients who need to be reassigned to a new therapist or psychiatrist and facilitates those assignments


  • High School Diploma or equivalent, some college preferred
  • 1 year experience in an office setting required
  • 1 year experience in a mental/behavioral health setting or other healthcare setting preferred
  • Bilingual candidates are encouraged to apply