A Central Communications Dispatch Operator is responsible for all security dispatching and HonorHealth PBX phone answering. Uses radio communication dispatch system and computer aided dispatch software for contacting and monitoring security and emergency personnel. Uses a PBX computerized call processing system to receive and direct a high volume of incoming calls, placing outgoing local and long distances calls, announcing overhead requests and paging personal pagers for HonorHealth. Respond to all emergency calls, codes, and alarms following through with appropriate notification and documentation. Ensures compliance with language, tone, and information given over the air; maintains HIPAA guidelines. Demonstrate a high level of professionalism, be self-motivated, flexible and maintain a compassionate and pleasant manner in highly emotional situations. Requires the ability to multitask effectively.
EDUCATION: High School Diploma or GED
EXPERIENCE: 1 year multiline call answering experience and/or 1 year radio dispatching experience